Offering outstanding customer support is one of the key components of a successful business. Clients have the potential to make or break your business, thus customer service should never be taken for granted! If you are searching for the best help desk plugins to boost your company-customer interactions, look no further than these top 7 plugins.
Awesome Support is a fantastic open source WordPress help desk Plugin that offers high functionality and works smoothly on WordPress sites. This plugin offers email notifications, file and media uploads, and an awesome ticketing system. Coming at no cost at all, Awesome Support works perfectly as a full-fledged help desk system. If you want access to more advanced features, you may need to get some paid add-ons.
Zendesk for WordPress is another way to improve your customer support system and boost company-customer interactions. It offers an unmatched customer support service and ticketing system for your business. The customer support system can be easily integrated into your WordPress site through Zendesk for WordPress. One of the greatest advantages of installing this plugin is that users do not need to switch accounts to access the helpdesk.
If you are looking for a free plugin that performs as an all-rounder customer support system, Sola Support Tickets will be an ideal choice for you. Sola Support Tickets comes with a vast variety of features needed to run an effective customer support system. However, it only offers one free support agent, which may not be enough to accommodate all your visitors’ queries. In order to reap full benefits of this outstanding plugin, you may need to purchase some paid add-ons.
Help Scout is one of the best help desk and customer support software for businesses running online. It is extremely user friendly and does not come with a lot of complex features, which makes integration with your WordPress site a breeze. This fantastic plugin is perfect for boosting your company-customer engagements.
Another free plugin for customer support is WP Support Plus Responsive Ticket System. You can easily attach a support tab to all your pages, making it simpler for the users to approach you. Visitors can have access to support channels by just clicking on the tab and the tickets can be formed without much hassle. It also allows users to manage the priority for their tickets and statuses.
WPHelpDesk gives you full control over your customer support system. It works perfectly with each and every WordPress site and allows the user to easily integrate the system to their site. One of the best things about WPHelpDesk is that it comes with a demo so that any glitch is eradicated in both the back-end and front-end of the software.
Do you wonder what renowned WordPress companies use to manage their customer queries? bbPress is used by various popular and established WordPress companies to run their customer support forum. bbPress, however, does not work on its own, it needs additional plugins to function. It is a lightweight plugin that offers a variety of useful features to enhance your company-customer interactions.
Imran is a succcessful freelancer with over 10 years of experience in Internet Marketing, QA and WordPress development. He shares WordPress latest hacks, tips and useful free or paid resources for noobs and experienced WordPress enthusiasts.